The arts help us in dealing with uncertainty. A question I learned from an actor has guided me in crisis management during the COVID-19 pandemic. I currently run a department of 1 800 colleagues. Most of our staff are front-line workers, i.e. working in sports halls, swimming halls, youth clubs, libraries, cultural centres, orchestras and museums. When the pandemic hit Finland, we noticed rather quickly that managers, staff members and customers reacted in differently to…